What the platform does
- Records consent status for every contact, including contacts imported from a CSV.
- Adds one-click unsubscribe to every email and never quietly re-subscribes someone who left.
- Suppresses bounced and complaining addresses automatically.
- Includes a Data Processing Addendum under Article 28 GDPR, accepted when you create your workspace, with a list of sub-processors.
- Sends your email through Amazon SES, with sending infrastructure in the EU (Stockholm, eu-north-1) and the US.
- Never uses your contacts or emails to train AI models.
- Keeps each workspace’s data separate, with roles and an audit log.
What stays with you
- A lawful basis for every contact. For marketing email that is usually prior consent, or the existing-customer exception where your national law allows it.
- Clear consent wording and a privacy notice that names Sendonia as a processor.
- Answering access and deletion requests from your contacts; you can delete contacts from your workspace at any time.
- Keeping your own records of where and how each contact opted in.
Where your data is processed
Email sending runs on Amazon SES in the EU (Stockholm) and in the US. The full list of sub-processors and where each one processes data is in our Data Processing Addendum; read it, or send it to your data protection officer, before you import contacts.